Hey baj Privacy Policy — Your Data, Our Responsibility

Welcome to hey baj. This Privacy Policy Explains how your personal information is collected, used, and securely stored while you use the hey baj platform.

By creating an account or visiting hey baj, you agree to this Privacy Policy you agree to. hey baj believes that every user's right to data privacy is fundamental, which is why we always operate with full transparency.

This Privacy Policy applies to the hey baj website, mobile site, and all associated services. If you have any questions, you can reach the hey baj support team at any time.

Hey baj collects certain necessary information to provide you with its services. Details are outlined below:

Hey baj only collects information that is necessary to provide its services. No unnecessary data is requested.

Hey baj uses your information for the following purposes:

• Account Management: To verify registration, secure login, and ensure account protection.
• Payment Processing: To process deposits and withdrawals securely.
• Support Services: To resolve your issues quickly and effectively.
• Promotional Offers: To send you relevant offers based on your preferences (only with your consent).
• Security Monitoring: To detect fraud and suspicious activity.
• Legal Obligations: To meet regulatory and compliance requirements.

Hey baj never sells your personal data to third parties. However, data may be shared in the following limited circumstances:

• Payment Providers: With Mobile Pay, Nagad, and Rocket for transaction verification only.
• KYC Verification Provider: With licensed verification services to confirm your identity.
• Legal Authorities: As required by a court or regulatory authority under Bangladeshi law.
• Fraud Prevention: With authorized agencies to help prevent financial crime.

In each of the above cases, hey baj shares only the minimum necessary information. All third parties are required to uphold hey baj's privacy standards.

Hey baj uses cookies to keep the platform running smoothly. Cookies are small text files stored in your browser.

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Performance Cookies: Helps monitor site speed and performance.
• Functional Cookies: Remembers your preferred language and settings.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent hey baj from functioning properly.

Hey baj follows the highest industry standards to keep your data secure. The following technologies and methods are used:

• 256-bit SSL Encryption: All data transmissions are fully encrypted.
• Firewall Protection: Robust network security to prevent unauthorized access.
• Two-Step Verification: Two-Factor Authentication is available to help keep your account secure.
• Regular Audits: System security is audited on a regular basis.
• Limited Access: Only authorized personnel can access data on a need-to-know basis.

As a hey baj user, you have the following rights over your own data:

• Right to Know: You can request to see what personal information hey baj holds about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Portability: You can request a copy of your data.
• Right to Restrict Processing: You can opt out of your data being used for specific purposes.

To exercise any of these rights, email hey baj Support. hey baj will respond within 30 business days. Please note that certain data may be required to be retained due to legal obligations or security reasons.

Hey baj does not retain data longer than necessary. General guidelines:

• Account Information: For the duration of your active account and 5 years after closure.
• Transaction Information: Up to 7 years where required by law.
• KYC Documents: Five years after account closure.
• Cookie Information: At the end of a session or up to a maximum of 12 months.

Once the retention period expires, data is deleted securely and permanently.

Hey baj strictly does not provide services to anyone under 18. If a minor registers by mistake, their account and all associated data will be deleted immediately.

If a parent or guardian discovers that their child has registered on hey baj, they should immediately support@heybaj.appto get in touch.

Hey baj may update this Privacy Policy when necessary. For any significant changes:

• A notice will be posted on the hey baj platform.
• You will be notified via your registered email or mobile number.
• The date of the change will be updated at the top of this page.

Continued use of hey baj after any changes will be considered acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy, the hey baj Support team is always ready to help.

Upon receiving any privacy-related complaint, hey baj aims to respond within 30 business days.